:root{--ink:#17231f;--deep:#10261f;--green:#0f7354;--gold:#eeb446;--muted:#6d7a75;--line:#e3eae6}
*{box-sizing:border-box}
body{margin:0;background:#f7f9f8;color:var(--ink);font-family:Inter,"Segoe UI",system-ui,Arial,sans-serif}
button,input,select{font:inherit}.hidden{display:none!important}
.auth{min-height:100vh;display:grid;place-items:center;padding:32px;background:radial-gradient(circle at 12% 20%,#2d5b49 0,transparent 30%),linear-gradient(135deg,#0b1d17,#17382d)}
.auth-shell{position:relative;width:min(960px,100%);height:570px;contain:layout paint;isolation:isolate;overflow:hidden;border:1px solid #ffffff1f;border-radius:28px;background:white;box-shadow:0 35px 100px #0007}
.auth-identity{position:absolute;inset:0 auto 0 0;width:52.4%;display:flex;flex-direction:column;justify-content:space-between;padding:52px;color:white;background:linear-gradient(155deg,#112e24f2,#0b1d17f8)}
.auth-identity:before,.auth-identity:after{content:"";position:absolute;border:1px solid #ffffff18;border-radius:50%}
.auth-identity:before{width:310px;height:310px;right:-150px;bottom:-110px}.auth-identity:after{width:210px;height:210px;right:-95px;bottom:-55px}
.auth-identity>img{position:relative;z-index:1;width:230px;height:auto}.identity-copy{position:relative;z-index:1}.identity-copy .eyebrow{color:var(--gold)}
.identity-copy h2{font-size:34px;line-height:1.15;margin:13px 0}.identity-copy>p:last-child{max-width:350px;color:#b9cbc4;line-height:1.6}.auth-identity small{position:relative;z-index:1;color:#87a198}
.auth-card{position:absolute;top:50%;right:0;width:47.6%;padding:58px;transform:translateY(-50%)}.mobile-logo{display:none}.auth-card h1{font-size:28px;margin:10px 0}.auth-card>p{color:var(--muted);line-height:1.5}
label{display:grid;gap:8px;font-size:13px;font-weight:650;margin-top:18px}input,select{width:100%;padding:13px 14px;border:1px solid #d8e2dd;border-radius:10px;background:white;outline:none;transition:.2s}
input:focus,select:focus{border-color:#2e8265;box-shadow:0 0 0 3px #2e82651c}.password-masked{-webkit-text-security:disc}
.password-field{position:relative}.password-field input{padding-right:46px}.toggle-password{position:absolute;right:5px;top:50%;width:36px;height:36px;display:grid;place-items:center;transform:translateY(-50%);border:0;border-radius:8px;background:transparent;color:#64736d;cursor:pointer}.toggle-password svg{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.toggle-password:hover{background:#eef4f1;color:#174e3b}.toggle-password.visible{color:#0f7354;background:#e7f3ed}
.auth form>button,.heading>button,.dialog-actions button{margin-top:22px;width:100%;padding:13px;border:0;border-radius:10px;background:#173e31;color:white;font-weight:700;cursor:pointer;transition:.2s}
.auth form>button{display:flex;justify-content:center;gap:12px}.auth form>button:hover,.heading>button:hover{background:#0f2d23;transform:translateY(-1px)}
.secure-note{display:flex!important;align-items:center;justify-content:center;gap:7px;margin:10px 0 0!important;font-size:11px!important;color:#8b9893!important}.secure-note span{display:grid;place-items:center;width:16px;height:16px;border-radius:50%;background:#e7f3ed;color:#177052}
.error{color:#b13d36;font-size:12px;min-height:16px}.success{color:#187451;font-size:12px;min-height:16px}.dialog-help{color:var(--muted);font-size:13px;margin:6px 0 20px}.sign-out{width:100%;margin-top:10px;padding:10px;border:0;background:transparent;color:#9b3e39;font-size:12px;font-weight:700;cursor:pointer}
.shell{min-height:100vh;display:grid;grid-template-columns:232px 1fr}aside{background:linear-gradient(180deg,#10261f,#0b1c17);color:#dbe8e2;padding:28px 18px;display:flex;flex-direction:column}
.brand{display:grid;gap:11px;padding:3px 8px 31px}.brand img{width:62px;height:62px;border-radius:16px;object-fit:cover;box-shadow:0 10px 24px #0005}.brand span{font-size:10px;color:#8da59b;letter-spacing:.16em;text-transform:uppercase;font-weight:750}
nav{display:grid;gap:7px}nav button{border:0;background:transparent;color:#a9bbb3;padding:12px;border-radius:10px;text-align:left;cursor:pointer}nav button:hover{background:#18362d;color:white}nav button.active{background:#1f4236;color:white}nav i{float:right;background:var(--gold);color:#183026;border-radius:10px;padding:2px 7px;font-style:normal}
.connection{margin-top:auto;border-top:1px solid #29443b;padding:18px 8px 0;font-size:12px;color:#a9bbb3}.connection span{display:inline-block;width:8px;height:8px;border-radius:50%;background:#54d49d;margin-right:8px;box-shadow:0 0 0 4px #54d49d18}
.connection.syncing span{background:#e5b84d;box-shadow:0 0 0 4px #e5b84d20;animation:connectionPulse 1.2s ease-in-out infinite}.connection.offline{color:#f0b5af}.connection.offline span{background:#dd6259;box-shadow:0 0 0 4px #dd625920}@keyframes connectionPulse{50%{opacity:.45}}
.workspace{min-width:0}.workspace header{height:88px;padding:0 40px;background:white;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.workspace header h1{margin:4px 0;font-size:23px}.workspace header>div:last-child{display:flex;gap:9px}
.icon,.profile{width:40px;height:40px;border-radius:11px;border:1px solid var(--line);background:white;cursor:pointer}.profile{background:#e8f3ee;color:#176147;border:0;font-weight:800}
.eyebrow{margin:0;color:#89958f;font-size:10px;letter-spacing:.13em;font-weight:800}.green{color:#268162}.content{max-width:1260px;margin:auto;padding:30px 40px 60px}
.hero{display:flex;justify-content:space-between;align-items:center;background:linear-gradient(118deg,#e9f5ef,#f8f6ee);border:1px solid #dae9e1;border-radius:19px;padding:26px 29px}.hero h2{margin:7px 0 5px}.hero p:last-child{margin:0;color:var(--muted)}#clock{font-size:28px}
.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:13px;margin:17px 0 28px}.metrics article{background:white;border:1px solid var(--line);border-radius:15px;padding:18px;display:grid}.metrics b{font-size:22px}.metrics span{font-size:11px;color:var(--muted)}
.panel{background:white;border:1px solid var(--line);border-radius:17px;overflow:hidden}.heading{display:flex;justify-content:space-between;align-items:center;padding:22px 24px}.heading h2{margin:5px 0 0}.heading>button{width:auto;margin:0}
.conversation{border-top:1px solid var(--line)}.conversation-summary{display:grid;grid-template-columns:1.4fr .7fr .5fr .7fr auto;gap:14px;align-items:center;padding:15px 24px}.conversation small{display:block;color:var(--muted);margin-top:4px}.pill{display:inline-block;border-radius:99px;padding:6px 9px;background:#e5f3ed;color:#1b6d50;font-size:10px;font-weight:750}.conversation button{border:0;background:#173e31;color:white;border-radius:8px;padding:8px;font-size:11px;cursor:pointer}.conversation-actions{display:flex;gap:7px;justify-content:flex-end}.conversation button.secondary{border:1px solid #d8e2dd;background:white;color:#245242}.message-preview{margin:0 24px 18px;padding:18px;background:#f6f9f7;border:1px solid #dfe9e4;border-radius:13px}.message-preview>header{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.message-preview>header small{margin:0}.preview-message{max-width:76%;margin:8px 0;padding:10px 13px;border-radius:12px;background:white;border:1px solid #e1e8e4}.preview-message b{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:#65756e}.preview-message p{margin:4px 0 0;white-space:pre-wrap;line-height:1.4;font-size:13px}.preview-message.assistant{margin-left:auto;background:#e7f3ed;border-color:#d2e8dd}.preview-message.human{margin-left:auto;background:#fff6df;border-color:#eee0ba}.preview-empty{margin:0;color:var(--muted);font-size:13px}
.empty{padding:45px;text-align:center;color:var(--muted)}.user-grid,.brain{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;padding:0 24px 24px}.user-card,.brain article{padding:17px;border:1px solid var(--line);border-radius:13px}.user-card header{height:auto;padding:0;border:0}.user-card p,.brain p{margin:5px 0;color:var(--muted);font-size:12px}.user-card button{border:1px solid var(--line);background:white;border-radius:8px;padding:7px;margin:8px 5px 0 0;font-size:11px}
.chat-panel{height:calc(100vh - 148px);min-height:620px}.chat-workspace{height:100%;display:grid;grid-template-columns:280px minmax(360px,1fr) 230px;background:#eef3f0}.chat-list,.chat-details{min-width:0;padding:0;background:white;color:var(--ink);display:block}.chat-list{border-right:1px solid var(--line)}.chat-list>header,.chat-thread>header{height:72px!important;padding:14px 17px!important;border:0!important;border-bottom:1px solid var(--line)!important;background:#f4f7f5!important}.chat-list>header{display:flex!important;align-items:center!important;justify-content:space-between!important}.chat-list h2{margin:4px 0 0;font-size:19px}.chat-list>header>span{display:grid;place-items:center;width:28px;height:28px;border-radius:50%;background:#e0eee7;color:#176147;font-size:12px;font-weight:800}.chat-search{margin:12px;display:flex;align-items:center;gap:7px;padding:0 11px;background:#f1f5f3;border-radius:9px;color:#718079}.chat-search input{border:0;background:transparent;padding:10px 0;box-shadow:none}.chat-contact{width:100%;display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:10px;align-items:center;padding:12px;border:0;border-bottom:1px solid #edf1ef;background:white;text-align:left;color:var(--ink);cursor:pointer}.chat-contact:hover{background:#f5f8f7}.chat-contact.active{background:#e7f1ec}.chat-contact>span:nth-child(2){min-width:0}.chat-contact b,.chat-contact small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-contact b{font-size:13px}.chat-contact small{margin-top:4px;color:var(--muted);font-size:11px}.chat-contact time{font-size:9px;color:#829089;align-self:start}.chat-avatar{display:grid;place-items:center;flex:0 0 auto;width:40px;height:40px;border-radius:50%;background:linear-gradient(145deg,#dbece4,#bed9cd);color:#176147;font-weight:800}.chat-avatar.large{width:72px;height:72px;margin:auto;font-size:24px}.chat-thread{min-width:0;display:grid;grid-template-rows:auto 1fr auto;background:#e9e4dc;background-image:radial-gradient(#8aa39818 1px,transparent 1px);background-size:18px 18px}.chat-thread>header{display:flex!important;align-items:center!important;gap:11px!important}.chat-thread>header>div:nth-child(2){min-width:0}.chat-thread>header b,.chat-thread>header small{display:block}.chat-thread>header small{color:var(--muted);font-size:11px;margin-top:3px}.thread-menu{margin-left:auto;border:0;background:transparent;font-size:18px;color:#5e6d66;cursor:pointer}.chat-messages{overflow:auto;padding:24px 7%;scroll-behavior:auto}.chat-bubble{width:max-content;max-width:76%;margin:7px 0;padding:9px 11px 6px;border-radius:8px;background:white;box-shadow:0 1px 1px #0001;font-size:13px;line-height:1.45}.chat-bubble span{white-space:pre-wrap}.chat-bubble.assistant,.chat-bubble.human{margin-left:auto;background:#d9fdd3}.chat-bubble.human{background:#fff1c7}.chat-bubble footer{text-align:right;margin-top:4px;color:#718079;font-size:9px}.chat-composer{position:relative;display:grid;grid-template-columns:38px 38px 1fr 42px;gap:7px;padding:11px 14px;background:#f0f2f1;border-top:1px solid #dce3df}.chat-composer textarea{resize:none;max-height:110px;border:0;border-radius:9px;padding:11px 13px;font:inherit;outline:none}.chat-composer button{border:0;border-radius:50%;background:#0f7354;color:white;font-size:17px;cursor:pointer}.chat-composer button:disabled{opacity:.5}.chat-readonly{padding:16px;text-align:center;background:#f0f2f1;color:var(--muted);font-size:12px}.chat-details{border-left:1px solid var(--line);padding:24px 18px;text-align:center}.chat-details h3{margin:12px 0 3px}.chat-details>p{margin:0;color:var(--muted);font-size:12px}.chat-details section{margin-top:24px;padding-top:18px;border-top:1px solid var(--line);text-align:left}.chat-details section small,.chat-details section b{display:block;margin-bottom:9px}.chat-details section small{color:#819088;font-size:9px;font-weight:800;letter-spacing:.1em}.chat-details select{padding:9px;font-size:11px}.chat-details button{width:100%;margin-top:8px;padding:9px;border:0;border-radius:8px;background:#173e31;color:white;font-size:11px;font-weight:700;cursor:pointer}.chat-details button.outline{border:1px solid #cfddd6;background:white;color:#245242}.chat-details .unread-note{margin-top:22px;padding:11px;border-radius:9px;background:#f2f6f4;line-height:1.45;font-size:10px}.chat-empty{display:grid;place-items:center;min-height:180px;padding:30px;color:var(--muted);text-align:center}.chat-composer .emoji-toggle{border:0;background:transparent;color:#66766e;font-size:22px}.chat-composer .emoji-toggle:hover{background:#e1e8e4}.emoji-picker{position:absolute;z-index:4;left:12px;bottom:64px;width:220px;display:grid;grid-template-columns:repeat(6,1fr);gap:4px;padding:9px;border:1px solid #d7e1dc;border-radius:12px;background:white;box-shadow:0 12px 35px #0002}.emoji-picker button{width:30px;height:30px;padding:0;border:0;background:transparent;color:initial;font-size:18px}.emoji-picker button:hover{background:#eef3f0}.chat-composer .attach-media{border:0;background:transparent;color:#66766e;font-size:20px;transform:rotate(-30deg)}.chat-composer .attach-media:hover{background:#e1e8e4}.media-image{display:block;margin:-3px -5px 7px}.media-image img{display:block;width:min(310px,100%);max-height:300px;object-fit:contain;border-radius:7px;background:#e7ece9}.media-document,.media-unavailable{display:grid;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:8px;min-width:240px;margin:-3px -5px 7px;padding:9px;border-radius:7px;background:#edf3f0;color:#24473b;text-decoration:none}.media-document>span,.media-unavailable>span{font-size:25px}.media-document b,.media-unavailable b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px}.media-document small,.media-unavailable small{grid-column:2;color:#718079;font-size:9px}.media-document i{grid-row:1/3;grid-column:3;font-size:18px;font-style:normal}.media-unavailable{grid-template-columns:34px minmax(0,1fr)}
.incident-owner select{min-width:135px;padding:8px 9px;border-radius:8px;font-size:11px}.pending-media{grid-column:1/-1;display:grid;grid-template-columns:58px minmax(0,1fr) 30px;align-items:center;gap:10px;padding:9px;border-radius:10px;background:#fff;border:1px solid #d7e1dc}.pending-media img{width:58px;height:58px;object-fit:cover;border-radius:7px}.pending-media>span{display:grid;place-items:center;width:58px;height:58px;border-radius:7px;background:#edf3f0;font-size:28px}.pending-media b,.pending-media small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pending-media b{font-size:11px}.pending-media small{margin-top:4px;color:#718079;font-size:9px}.pending-media>button{width:28px;height:28px;background:#edf2ef;color:#52625b;font-size:18px}
dialog{border:0;border-radius:18px;padding:0;box-shadow:0 25px 70px #0004}dialog::backdrop{background:#10261f99}dialog form{width:min(420px,90vw);padding:28px}.dialog-actions{display:flex;gap:10px}.dialog-actions button:first-child{background:#edf2ef;color:#31463e}
.ml-notice-dialog{width:min(480px,calc(100vw - 28px));border:0;border-radius:20px;padding:0;overflow:hidden}.ml-notice-card{background:#fff}.ml-notice-card>header{display:grid;grid-template-columns:48px 1fr 34px;align-items:center;gap:13px;padding:22px 22px 18px;background:linear-gradient(135deg,#15231f,#203e34);color:#fff}.ml-notice-card>header>span{display:grid;place-items:center;width:44px;height:44px;border-radius:14px;background:#ffffff18;font-size:23px;font-weight:700}.ml-notice-card header p,.ml-notice-card header h2{margin:0}.ml-notice-card header p{margin-bottom:4px;color:#afc9bf;font-size:9px;font-weight:800;letter-spacing:.12em}.ml-notice-card header h2{font-size:19px;font-weight:600}.ml-notice-close{align-self:start;width:32px;height:32px;border:0;border-radius:50%;background:#ffffff12;color:#fff;font-size:22px;cursor:pointer}.ml-notice-card>#mlNoticeMessage{padding:22px;color:#35433e;line-height:1.5}.ml-notice-card>#mlNoticeMessage p{margin:0 0 8px}.ml-notice-card>footer{display:flex;justify-content:flex-end;gap:9px;padding:0 22px 22px}.ml-notice-card>footer button{min-width:112px;padding:11px 15px;border:0;border-radius:9px;background:#174b3a;color:#fff;font-weight:700;cursor:pointer}.ml-notice-card>footer button.outline{border:1px solid #d5dfdb;background:#fff;color:#44544e}.ml-notice-dialog[data-kind="warning"] .ml-notice-card>header{background:linear-gradient(135deg,#6f4b0b,#aa751b)}.ml-notice-dialog[data-kind="danger"] .ml-notice-card>header{background:linear-gradient(135deg,#702b28,#a6443e)}.ml-notice-dialog[data-kind="success"] .ml-notice-card>header{background:linear-gradient(135deg,#126044,#1f8863)}
.employee-dialog{max-width:calc(100vw - 28px);max-height:calc(100vh - 28px)}.employee-dialog form{width:min(760px,92vw);padding:30px}.employee-heading{display:flex;justify-content:space-between;gap:24px;align-items:flex-start;margin-bottom:22px}.employee-heading h2{margin:6px 0}.employee-heading p:last-child{margin:0;color:var(--muted);font-size:13px}.record-badge{display:block;flex:0 0 56px;width:56px;height:56px;overflow:hidden;border-radius:15px;background:url('/ml-icon-v1.png') center/cover no-repeat;text-indent:-9999px;box-shadow:0 8px 20px #0b1d1733}.form-section{padding:18px 0;border-top:1px solid var(--line)}.form-section h3{margin:0 0 2px;font-size:13px;color:#26483c}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}.form-grid .wide{grid-column:1/-1}.form-grid small{color:var(--muted);font-weight:400}.form-grid textarea{width:100%;resize:vertical;padding:12px 13px;border:1px solid #d8e2dd;border-radius:10px;font:inherit}.employee-actions{display:flex;align-items:center;justify-content:space-between;gap:16px}.employee-actions>.dialog-actions{margin-left:auto}.employee-actions .dialog-actions button{width:auto;min-width:140px}.danger{padding:11px 14px;border:1px solid #e6c6c3;border-radius:10px;background:#fff4f3;color:#a23e38;font-weight:700;cursor:pointer}.user-card .card-actions{display:flex;flex-wrap:wrap}.user-card .meta{display:flex;gap:10px;flex-wrap:wrap}.user-card .phone-excluded{color:#167153}.user-card.inactive{opacity:.66;background:#fafafa}
@media(max-width:800px){.auth{padding:20px}.auth-shell{height:auto;min-height:0;max-width:480px}.auth-identity{display:none}.auth-card{position:relative;top:auto;right:auto;width:100%;padding:42px;transform:none}.mobile-logo{display:block;margin-bottom:32px}.mobile-logo img{width:185px;height:auto}.shell{grid-template-columns:74px 1fr}.brand span{display:none}.brand{padding-left:0}.brand img{width:48px;height:48px;object-fit:cover}nav button{font-size:0;text-align:center}nav button{font-size:18px}.connection{display:none}.content,.workspace header{padding-left:20px;padding-right:20px}.metrics{grid-template-columns:1fr 1fr}.conversation-summary{grid-template-columns:1fr}.conversation-summary>span{display:none}.conversation-actions{justify-content:flex-start}.message-preview{margin:0 14px 14px}.preview-message{max-width:92%}.user-grid,.brain{grid-template-columns:1fr}}
@media(max-width:520px){.auth{padding:14px}.auth-card{padding:32px 25px}.auth-card h1{font-size:24px}.shell{display:block;padding-bottom:68px}aside{position:fixed;z-index:5;bottom:0;width:100%;height:68px;padding:8px}aside .brand,.connection{display:none}nav{display:flex;justify-content:space-around}nav button{font-size:18px}.workspace header{height:72px}.content{padding:16px 12px}.hero{padding:20px}.hero strong{display:none}.metrics{gap:8px}.metrics article{padding:13px}}
@media(max-width:640px){.employee-dialog form{padding:22px}.form-grid{grid-template-columns:1fr}.form-grid .wide{grid-column:auto}.employee-actions{align-items:stretch;flex-direction:column}.employee-actions>.dialog-actions{width:100%;margin:0}.employee-actions .dialog-actions button{min-width:0}.danger{width:100%}}
@media(max-width:1050px){.chat-workspace{grid-template-columns:240px minmax(340px,1fr)}.chat-details{display:none}}
@media(max-width:700px){.chat-panel{height:calc(100vh - 104px);min-height:520px}.chat-workspace{grid-template-columns:105px minmax(0,1fr)}.chat-list>header{justify-content:center!important}.chat-list>header>div,.chat-list>header>span,.chat-search{display:none}.chat-contact{grid-template-columns:42px;justify-content:center}.chat-contact>span:nth-child(2),.chat-contact time{display:none}.chat-messages{padding:16px 12px}.chat-bubble{max-width:90%}.chat-thread>header small{max-width:190px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}}
body:has(#conversations:not(.hidden)){overflow:hidden}body:has(#conversations:not(.hidden)) .content{max-width:none;height:calc(100vh - 88px);padding:18px 24px;overflow:hidden}body:has(#conversations:not(.hidden)) .content>.hero,body:has(#conversations:not(.hidden)) .content>.metrics{display:none}body:has(#conversations:not(.hidden)) .chat-panel{height:100%;min-height:0}.chat-workspace,.chat-thread{min-height:0}.chat-thread{overflow:hidden;grid-template-rows:auto minmax(0,1fr) auto}.chat-list{display:grid;grid-template-rows:auto auto minmax(0,1fr);overflow:hidden}.chat-list #chatContacts,.chat-details{overflow:auto}
@media(max-width:700px){body:has(#conversations:not(.hidden)) .content{height:calc(100vh - 140px);padding:8px}body:has(#conversations:not(.hidden)) .chat-panel{height:100%;min-height:0}.chat-workspace{grid-template-columns:82px minmax(0,1fr)}}
.customer-record label{display:block;margin:9px 0;color:#5f6e67;font-size:10px}.customer-record input,.customer-record textarea{width:100%;margin-top:5px;padding:9px;border:1px solid #d8e2dd;border-radius:8px;background:white;font:inherit;font-size:11px;resize:vertical}.customer-record input:disabled,.customer-record textarea:disabled{background:#f4f6f5;color:#75817c}.chat-details{padding-bottom:40px}
.typing-indicator{color:#11835f!important;font-weight:750;animation:typingPulse 1.2s infinite}.chat-contact{position:relative}.unread-count{position:absolute;right:10px;bottom:9px;display:grid;place-items:center;min-width:19px;height:19px;padding:0 5px;border-radius:10px;background:#13a06f;color:white;font-size:9px;font-style:normal;font-weight:800}.chat-contact.has-unread b{font-weight:850}.delivery{display:inline-block;margin-left:5px;font-weight:800;color:#74837c}.delivery.read{color:#168ad2}.delivery.error{display:inline-grid;place-items:center;width:14px;height:14px;border-radius:50%;background:#bd3f37;color:white}.send-message.sending{animation:typingPulse .8s infinite}.conversation.alert-warning{border-left:4px solid #dda62d;background:#fffdf6}.conversation.alert-urgent{border-left:4px solid #c74339;background:#fff7f6}.chat-composer textarea:disabled{background:#e7eeea;color:#63736b;cursor:not-allowed}@keyframes typingPulse{50%{opacity:.45}}
.alert-tray{position:fixed;z-index:50;right:22px;top:22px;width:min(390px,calc(100vw - 28px));display:grid;gap:10px;pointer-events:none}.operational-alert{position:relative;pointer-events:auto;padding:18px 18px 15px;border:1px solid #ead79f;border-left:5px solid #dfa92e;border-radius:14px;background:#fffdf5;box-shadow:0 18px 55px #10261f33;animation:alertIn .25s ease-out}.operational-alert.urgent,.operational-alert.critical{border-color:#e4bbb7;border-left-color:#c8453c;background:#fff8f7}.operational-alert.critical{box-shadow:0 18px 60px #8e201f38}.operational-alert>small{display:block;margin-bottom:5px;color:#9b7118;font-size:9px;font-weight:850;letter-spacing:.12em}.operational-alert.urgent>small,.operational-alert.critical>small{color:#b43d35}.operational-alert>b{display:block;font-size:15px}.operational-alert p{margin:8px 22px 5px 0;color:#4d5c55;font-size:12px;line-height:1.45}.operational-alert>span{font-size:10px;color:#75837d}.operational-alert>div{display:flex;gap:8px;margin-top:12px}.operational-alert>div button{flex:1;padding:9px;border:1px solid #d5e0da;border-radius:8px;background:white;color:#245242;font-size:10px;font-weight:750;cursor:pointer}.operational-alert>div button:last-child{border-color:#173e31;background:#173e31;color:white}.alert-close{position:absolute;right:9px;top:8px;border:0;background:transparent;color:#7c8983;font-size:20px;cursor:pointer}.alert-sound-toggle{position:fixed;z-index:49;right:24px;bottom:22px;width:42px;height:42px;border:1px solid #d7e1dc;border-radius:50%;background:white;box-shadow:0 8px 25px #10261f28;cursor:pointer}.conversation.alert-critical{border-left:4px solid #9e2723;background:#fff1f0}@keyframes alertIn{from{opacity:0;transform:translateY(-12px) scale(.98)}}
.incident-traffic-light{display:inline-flex;align-items:center;gap:6px;white-space:nowrap;color:#52625b}.incident-traffic-light i{display:block;width:11px;height:11px;border-radius:50%;background:#29a36f;box-shadow:0 0 0 4px #29a36f18}.incident-traffic-light small{margin:0!important;font-size:9px!important;font-weight:800}.incident-traffic-light.warning i{background:#dda62d;box-shadow:0 0 0 4px #dda62d22}.incident-traffic-light.warning{color:#8a6515}.incident-traffic-light.urgent i,.incident-traffic-light.critical i{background:#c74339;box-shadow:0 0 0 4px #c7433922}.incident-traffic-light.urgent,.incident-traffic-light.critical{color:#a3342e}.incident-traffic-light.critical i{animation:criticalPulse 1s infinite}@keyframes criticalPulse{50%{box-shadow:0 0 0 8px #c7433908;opacity:.55}}
.conversation-summary{grid-template-columns:1.35fr .65fr .38fr .72fr .62fr auto}@media(max-width:800px){.conversation-summary{grid-template-columns:1fr}}
.incident-traffic-light.context i{background:#c74339;box-shadow:0 0 0 5px #c7433922;animation:criticalPulse 1s infinite}.incident-traffic-light.context{color:#a3342e}.conversation.alert-context{border-left:4px solid #c74339;background:#fff5f4}.operational-alert.context{border-color:#e4bbb7;border-left-color:#c74339;background:#fff8f7}
.account-menu{position:fixed;z-index:60;right:38px;top:76px;width:245px;padding:9px;border:1px solid #d8e2dd;border-radius:13px;background:white;box-shadow:0 18px 50px #10261f35}.account-menu header{height:auto!important;display:block!important;padding:12px!important;border:0!important}.account-menu header b,.account-menu header small{display:block}.account-menu header small{margin-top:3px;color:var(--muted)}.account-menu button{width:100%;padding:11px;border:0;border-radius:8px;background:white;text-align:left;color:#29473c;cursor:pointer}.account-menu button:hover{background:#edf4f0}.whatsapp-admin-body{padding:0 24px 28px}.whatsapp-state{display:flex;align-items:center;gap:16px;padding:20px;border:1px solid #d9e5df;border-radius:14px;background:#f7faf8}.whatsapp-state>span{display:grid;place-items:center;width:46px;height:46px;border-radius:50%;background:#dff2e8;color:#177052;font-size:22px;font-weight:850}.whatsapp-state.disconnected>span{background:#fde5e2;color:#b53d36}.whatsapp-state small{color:#7a8982;font-size:9px;font-weight:800;letter-spacing:.1em}.whatsapp-state h3{margin:4px 0}.whatsapp-state p{margin:0;color:var(--muted);font-size:12px}.qr-action{margin:16px 0;padding:11px 15px;border:0;border-radius:9px;background:#173e31;color:white;font-weight:750;cursor:pointer}.qr-card{display:grid;justify-items:center;gap:8px;padding:22px;border:1px solid #d9e5df;border-radius:14px;background:#fafcfb}.qr-card img{width:min(310px,80vw);height:auto}.qr-card h3,.qr-card p{margin:0}.qr-card p{color:var(--muted);font-size:12px}.qr-card>strong{font-size:28px;letter-spacing:.15em}.trainer-layout{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(280px,.6fr);gap:18px;padding:0 24px 24px}.trainer-layout>section,.trainer-layout>aside{min-width:0;border:1px solid var(--line);border-radius:14px;background:#f8faf9;overflow:hidden}.trainer-chat{height:420px;overflow:auto;padding:18px}.trainer-message{max-width:82%;margin:9px 0;padding:12px 14px;border-radius:12px;background:white;border:1px solid #e0e8e4}.trainer-message.assistant{margin-left:auto;background:#e7f3ed}.trainer-message b{font-size:10px;color:#567067}.trainer-message p{margin:5px 0 0;white-space:pre-wrap;font-size:13px;line-height:1.5}.trainer-composer{display:grid;grid-template-columns:1fr auto;gap:9px;padding:13px;border-top:1px solid var(--line);background:white}.trainer-composer textarea{resize:vertical;padding:11px;border:1px solid #d8e2dd;border-radius:9px;font:inherit}.trainer-composer button{border:0;border-radius:9px;background:#173e31;color:white;padding:0 16px;font-weight:750;cursor:pointer}.trainer-layout>aside{padding:17px}.trainer-layout>aside h3{margin:0 0 12px}.knowledge-rule{margin:9px 0;padding:12px;border:1px solid #dbe4df;border-radius:10px;background:white}.knowledge-rule>span{font-size:9px;font-weight:850;text-transform:uppercase;color:#9b7118}.knowledge-rule.approved>span{color:#177052}.knowledge-rule p{font-size:12px;line-height:1.45}.knowledge-rule>div{display:flex;gap:7px}.knowledge-rule button{padding:7px 9px;border:0;border-radius:7px;background:#173e31;color:white;font-size:10px;cursor:pointer}.knowledge-rule button.outline{border:1px solid #d7e1dc;background:white;color:#6b514f}@media(max-width:900px){.trainer-layout{grid-template-columns:1fr}.trainer-chat{height:330px}}
.suggest-tools{margin-left:auto;display:flex;align-items:center;gap:6px}.suggest-tools select{width:auto;padding:7px 8px;border:1px solid #cfddd6;border-radius:8px;background:white;color:#35594b;font-size:10px}.suggest-tools .suggest-reply{padding:8px 11px;border:0;border-radius:8px;background:#173e31;color:white;font-size:10px;font-weight:750;cursor:pointer;white-space:nowrap}.suggest-tools .suggest-reply:disabled{opacity:.6}@media(max-width:760px){.suggest-tools select{display:none}.suggest-tools .suggest-reply{padding:8px}.chat-thread>header{gap:7px!important}}
.trainer-intro{max-width:680px;margin:6px 0 0;color:var(--muted);font-size:12px;line-height:1.45}
.order-view-controls>small{align-self:center;color:var(--muted);font-size:10px}.order-summary .summary-filter{position:relative;cursor:pointer;transition:.18s}.order-summary .summary-filter:hover{border-color:#87aa9b;transform:translateY(-1px)}.order-summary .summary-filter.selected{border-color:#176147;box-shadow:0 0 0 2px #17614718}.summary-filter>small{color:#1b6d50;font-size:9px;font-weight:750}.summary-eye{position:absolute;right:9px;top:9px;width:29px;height:25px;border:0;border-radius:8px;background:#e6f1ec;color:#176147;font-size:15px;cursor:pointer}.summary-eye.off{background:#ecefed;color:#9aa49f;text-decoration:line-through;opacity:.72}
.order-view-controls{display:flex;justify-content:space-between;gap:12px;padding:0 24px 16px}.order-view-controls>div{display:flex;gap:7px}.order-view-controls button{padding:9px 14px;border:1px solid #d6e1dc;border-radius:9px;background:white;color:#345649;font-size:11px;font-weight:750;cursor:pointer}.order-view-controls button.active{border-color:#173e31;background:#173e31;color:white}.order-view-controls .delivered-toggle{background:#f1f5f3}.duplicate-warning{color:#b43d35!important;font-weight:800}.employee-dialog form{position:relative}.order-close{position:absolute;z-index:3;right:17px;top:13px;width:34px;height:34px;border:0;border-radius:50%;background:#edf2ef;color:#52625b;font-size:24px;line-height:1;cursor:pointer}.order-edit{margin-left:auto;padding:10px 14px;border:1px solid #cbdad3;border-radius:9px;background:white;color:#245242;font-size:11px;font-weight:800;cursor:pointer}.employee-dialog form.readonly input:disabled,.employee-dialog form.readonly select:disabled,.employee-dialog form.readonly textarea:disabled{opacity:1;border-color:#edf1ef;background:#f8faf9;color:#1c2c26;-webkit-text-fill-color:#1c2c26}.employee-dialog form.readonly textarea:disabled{min-height:90px}.order-table-wrap td:nth-child(4){min-width:280px}.order-table-wrap td:nth-child(4)>b{max-width:360px;white-space:normal;line-height:1.35}.order-table-wrap td:nth-child(4)>small{max-width:360px;white-space:normal;line-height:1.35}@media(max-width:700px){.order-view-controls{align-items:stretch;flex-direction:column}.order-view-controls>div{overflow-x:auto}.order-view-controls button{white-space:nowrap}}
.designer-load{margin:0 24px 18px;padding:14px 16px;border:1px solid var(--line);border-radius:12px;background:#fbfcfb}.designer-load>header{display:flex;justify-content:space-between;align-items:center}.designer-load>header b{display:block;margin-top:4px;font-size:13px}.designer-load>header small{color:var(--muted);font-size:10px}.designer-load>div{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}.designer-load article{min-width:120px;display:flex;justify-content:space-between;gap:14px;padding:9px 11px;border-radius:9px;background:#eef4f1;font-size:11px}.designer-load article b{color:#176147}
.trainer-conversation{height:calc(100vh - 250px);min-height:520px;display:grid!important;grid-template-rows:62px minmax(0,1fr) auto;background:#e9e4dc!important;background-image:radial-gradient(#8aa39818 1px,transparent 1px)!important;background-size:18px 18px!important}.trainer-conversation>header{display:flex;align-items:center;gap:11px;padding:10px 16px;background:#f4f7f5;border-bottom:1px solid var(--line)}.trainer-conversation>header b,.trainer-conversation>header small{display:block}.trainer-conversation>header small{margin-top:3px;color:var(--muted);font-size:10px}.trainer-avatar{display:grid;place-items:center;width:40px;height:40px;border-radius:50%;background:#173e31;color:white;font-size:18px}.trainer-conversation .trainer-chat{height:auto;min-height:0;overflow:auto;padding:20px 6%;scroll-behavior:auto}.trainer-conversation .trainer-message{width:max-content;max-width:78%;margin:8px 0;padding:10px 13px 8px;border:0;border-radius:9px;background:#fff;box-shadow:0 1px 1px #0002}.trainer-conversation .trainer-message.user{margin-left:auto;background:#d9fdd3}.trainer-conversation .trainer-message.assistant{margin-left:0;margin-right:auto;background:white}.trainer-conversation .trainer-composer{display:grid;grid-template-columns:1fr 44px;gap:9px;padding:11px 14px;border-top:1px solid #dce3df;background:#f0f2f1}.trainer-conversation .trainer-composer textarea{resize:none;max-height:110px;padding:12px 14px;border:0;border-radius:10px;background:white;font:inherit;outline:none}.trainer-conversation .trainer-composer button{width:42px;height:42px;padding:0;border:0;border-radius:50%;background:#0f7354;color:white;font-size:18px}.trainer-layout>aside{max-height:calc(100vh - 250px);overflow:auto}@media(max-width:900px){.trainer-conversation{height:65vh;min-height:440px}.trainer-layout>aside{max-height:none}}
.quick-chat-actions{display:grid;gap:7px}.quick-chat-actions button{margin-top:0}.quick-chat-actions button:disabled{opacity:.55;cursor:wait}.chat-details .quick-order-label{margin-top:18px;margin-bottom:4px}
.orders-intro{margin:5px 0 0;color:var(--muted);font-size:12px}.order-toolbar{display:grid;grid-template-columns:minmax(240px,1fr) 220px auto;gap:10px;padding:0 24px 18px}.order-toolbar input,.order-toolbar select{padding:10px 12px}.order-toolbar button,.order-table-wrap button{border:0;border-radius:9px;background:#173e31;color:white;padding:9px 13px;font-weight:700;cursor:pointer}.order-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;padding:0 24px 18px}.order-summary article{display:grid;padding:14px;border:1px solid var(--line);border-radius:12px;background:#f8faf9}.order-summary b{font-size:20px}.order-summary span{margin-top:3px;color:var(--muted);font-size:10px}.order-summary .danger-stat{border-color:#edc5c2;background:#fff6f5;color:#a43a34}.order-board{display:grid;grid-template-columns:repeat(5,minmax(190px,1fr));gap:10px;padding:18px 24px;overflow-x:auto;background:#f3f6f4;border-block:1px solid var(--line)}.order-board>section{min-width:190px}.order-board>section>header{display:flex;justify-content:space-between;align-items:center;margin-bottom:9px;font-size:11px}.order-board>section>header span{display:grid;place-items:center;min-width:22px;height:22px;border-radius:12px;background:#dfeae5;color:#275344;font-weight:800}.order-card{width:100%;display:block;margin:7px 0;padding:12px;border:1px solid #dbe4df;border-radius:11px;background:white;color:var(--ink);text-align:left;cursor:pointer;box-shadow:0 2px 5px #10261f08}.order-card:hover{border-color:#83aa99}.order-card.late{border-left:4px solid #c74339}.order-card b,.order-card small{display:block}.order-card small{margin-top:3px;color:#7a8982;font-size:9px}.order-card p{height:32px;overflow:hidden;margin:9px 0;font-size:11px;line-height:1.4}.order-card footer{color:#6b7a73;font-size:9px}.board-empty{padding:18px 8px;color:#93a09a;text-align:center;font-size:10px}.order-table-wrap{padding:20px 24px 26px;overflow:auto}.order-table-wrap table{width:100%;border-collapse:collapse;font-size:11px}.order-table-wrap th{padding:9px;text-align:left;color:#7b8983;font-size:9px;text-transform:uppercase;letter-spacing:.06em}.order-table-wrap td{padding:11px 9px;border-top:1px solid var(--line);vertical-align:middle}.order-table-wrap td b,.order-table-wrap td small{display:block}.order-table-wrap td small{max-width:300px;margin-top:3px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.order-table-wrap select{min-width:150px;padding:8px;font-size:10px}.late-row{background:#fff7f6}.order-light{display:block;width:11px;height:11px;border-radius:50%;background:#dda62d;box-shadow:0 0 0 4px #dda62d1c}.order-light.red{background:#c74339;box-shadow:0 0 0 4px #c743391c}.order-light.green{background:#27a16e;box-shadow:0 0 0 4px #27a16e1c}@media(max-width:900px){.order-summary{grid-template-columns:1fr 1fr}.order-toolbar{grid-template-columns:1fr}.order-board{padding-inline:14px}.order-table-wrap{padding-inline:14px}}
.order-dialog{position:fixed;inset:auto;top:5vh;left:50%;transform:translateX(-50%);max-height:90vh;overflow:auto}.order-dialog .order-drag-handle{cursor:move;touch-action:none;user-select:none}.order-window-tools{display:flex;align-items:center;gap:9px}.order-window-tools .order-popout{padding:8px 10px;border:1px solid #cddbd4;border-radius:8px;background:white;color:#173e31;font-size:10px;font-weight:800;cursor:pointer}.chat-order-actions button{width:100%;margin-top:8px;padding:10px;border:0;border-radius:8px;background:#173e31;color:white;font-weight:750;cursor:pointer}.chat-order-actions button.outline{border:1px solid #cfdcd6;background:white;color:#173e31}.order-capture-mode .shell{visibility:hidden}.order-capture-mode .order-dialog{visibility:visible;top:12px;left:12px;right:12px;width:auto;max-width:none;max-height:calc(100vh - 24px);transform:none}.order-capture-mode .order-dialog::backdrop{background:#eef3f0}.order-capture-mode .order-popout{display:none}@media(max-width:800px){.order-dialog{top:1vh;left:2vw;right:2vw;width:96vw;transform:none}.order-window-tools .order-popout{display:none}}
.services-intro{margin:5px 0 0;color:var(--muted);font-size:12px}.service-grid{display:grid;grid-template-columns:repeat(3,minmax(250px,1fr));gap:14px;padding:18px 24px 28px}.service-card{padding:17px;border:1px solid var(--line);border-radius:14px;background:#fbfcfb}.service-card.urgent{border-color:#e8b3ae;background:#fff8f7}.service-card header{height:auto;padding:0;border:0;display:flex;justify-content:space-between;align-items:start}.service-card header small{color:var(--muted);font-size:9px;text-transform:uppercase}.service-card h3{margin:4px 0 14px}.service-state{padding:5px 8px;border-radius:12px;font-size:9px;font-weight:850}.service-state.ok{background:#dff2e8;color:#177052}.service-state.warn{background:#fde8cf;color:#98600f}.service-values{display:grid;grid-template-columns:1fr 1fr;gap:9px}.service-values label{font-size:9px;color:var(--muted)}.service-values input,.service-notes{width:100%;box-sizing:border-box;margin-top:5px;padding:9px;border:1px solid #d8e2dd;border-radius:8px;background:white;font:inherit}.service-due{margin:13px 0 8px;color:#487061;font-size:12px;font-weight:800}.service-due.urgent{color:#b43f37}.service-card footer{display:flex;justify-content:space-between;align-items:center;margin-top:12px}.service-card footer a,.service-card footer button{padding:8px 10px;border:0;border-radius:8px;background:#173e31;color:white;text-decoration:none;font-size:10px;font-weight:800;cursor:pointer}.service-card footer a{background:white;color:#173e31;border:1px solid #cfdcd6}.service-alert,.service-ok{margin:0 24px;padding:12px 14px;border-radius:10px;font-size:11px;font-weight:750}.service-alert{background:#fff0ee;color:#a43a34}.service-ok{background:#e8f5ee;color:#177052}@media(max-width:1000px){.service-grid{grid-template-columns:1fr}.service-values{grid-template-columns:1fr 1fr}}
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.commercial-process-flow{display:flex;align-items:center;justify-content:center;gap:9px;overflow:auto;padding:13px 20px;border:1px solid #e4ebe7;border-bottom:0;background:#f7faf8}.commercial-process-flow span{display:flex;align-items:center;gap:6px;white-space:nowrap;color:#53645d;font-size:10px;font-weight:700}.commercial-process-flow span b{display:grid;place-items:center;width:22px;height:22px;border-radius:50%;background:#1d5744;color:#fff;font-size:9px}.commercial-process-flow i{color:#a8b7b1;font-style:normal}@media(max-width:700px){.commercial-process-flow{justify-content:flex-start}}
.commercial-process-flow button{display:flex;align-items:center;gap:6px;white-space:nowrap;padding:5px 8px;border:0;border-radius:9px;background:transparent;color:#53645d;font-size:10px;font-weight:700;cursor:pointer}.commercial-process-flow button:hover,.commercial-process-flow button:focus-visible{background:#e6f1ec;color:#173f33;outline:none}.commercial-process-flow button b{display:grid;place-items:center;width:22px;height:22px;border-radius:50%;background:#1d5744;color:#fff;font-size:9px}
.sale-draft-tools{display:flex;align-items:center;gap:8px;margin-left:4px}.sale-draft-tools small{color:#64766e;font-size:9px}.sale-draft-tools button{padding:7px 9px!important;border:1px solid #d9e2de!important;background:#fff!important;color:#6d4845!important;font-size:9px!important;box-shadow:none!important}@media(max-width:650px){.sale-draft-tools{grid-column:1/-1;justify-content:space-between}}
.quote-draft-banner{display:flex;align-items:center;gap:8px;margin:0 0 16px;padding:11px 13px;border:1px solid #d8e6df;border-radius:11px;background:#f2f8f5}.quote-draft-banner>div{display:grid;gap:2px;margin-right:auto}.quote-draft-banner small{color:#697a73;font-size:10px}.quote-draft-banner button{padding:8px 10px;border:0;border-radius:8px;background:#194b3b;color:#fff;font-weight:700;cursor:pointer}.quote-draft-banner button.outline{border:1px solid #d2dfd9;background:#fff;color:#44554e}